Frequently asked questions
Everything about buying, accessing, and using a resource.
What exactly am I buying?
A digital learning resource (or a step in a learning path) that you access immediately after purchase. Each resource page lists what is included, who it is for, and its limitations.
How do I receive my purchase?
Access is delivered digitally. As soon as your payment is confirmed, a private access link appears on the checkout success page and a copy is sent to your email.
Do I need an account?
No. Purchases use your email and a secure access link. You can always retrieve a purchase from the Retrieve a purchase page using your order details.
Is this a subscription?
No. Every resource is a one-time purchase with lifetime access to the files. There are no recurring charges.
What is a learning path?
A learning path is an ordered sequence of resources for a specific problem. You can buy the steps individually and work through them in order, starting with the first step.
Who handles payment and taxes?
Paddle acts as the merchant of record, so it processes the payment and handles applicable taxes. Your statement will show Paddle.
What is your refund policy?
Because these are digital products delivered instantly, refunds are limited. Please review the refund policy for the full details before purchasing.
How do I get support?
Visit the support page for how to reach us about an order, a payment issue, or a problem with a file.
Still have a question? Contact support.